Profile:
I am an Experience hardworking individual who has experience with multiple IT systems and an enthusiastic team player who can work on his own initiative, and with a keen desire to gain more experience.
Currently studying Python and writing my 3rd book.
Previous roles and responsibilities:
- 2nd/3rd line helpdesk support as well as an Escalation point for junior engineers
- Setting up and maintaining Active directory and Group policy objects
- Running scripts on SQL servers
- Creating and running PowerShell scripts
- Managing Hybrid office 365 environments with Azure and exchange 2016
- Troubleshooting 3rd party applications and liaising with 3rd party support
- Configuring and troubleshooting exchange 2010, Exchange 2012 and Exchange 2016
- Configuring and troubleshooting IIS 6, IIS 7 and IIS 8
- Installing Certificates on IIS and Exchange systems
- Installing, Configuring and troubleshooting Server 2000, 2003 ,2010, 2012 and 2012 R2
- Installing, Configuring and troubleshooting Microsoft Hyper V Hosts and Clients
- Resolving Networking, firewall and internet outages or slow network speeds
- Troubleshooting and Configuring Windows Terminal Server and Citrix environments
- Configuring Specific DNS records for Various IT environment such as SPF records, CNAME records, A records and MX records
- Configuring and troubleshooting Remote Access technologies such as Microsoft RRAS Sonicwall VPN or RDP connections
Skills:
- An excellent knowledge of TCP/IP network technologies
- Solid knowledge of IT security
- Dedicated to maintaining high quality standards.
- Good experience with managing Windows Servers and Windows Desktop Systems.
- Good knowledge of HyperV and VMware.
- Good experience with Citrix and Windows Terminal Server.
- Excellent 2nd and 3rd line troubleshooter of various IT problems from Office, windows servers and other Microsoft technologies.
Employment history
May 2019 – June 2023
Company: IBM Ltd, London, UK
Position: Windows Team leader
- Managing and helping the team follow policy and procedure
- Supporting Windows 10 and 11 devices in an Azure environment.
- Assisted in transferring two hundred thousand people to windows 11
- Supporting Lotus notes 9, 10 and 11.
- Supporting various IBM applications and following policy and procedures to escalate to the server-side teams if required.
- Troubleshooting any network errors and escalating to the AT&T team if required.
- Troubleshooting Azure connections to various device making sure correct policies were in place.
- Answering and advising any windows 10 specialist who require assistance.
June 2015 – April 2019
Company: Doherty Ltd, London, UK
Position:Senior Service Desk Engineer
- Escalation point for 1st and 2nd line engineers
- Supporting mixed and native Windows 2012, Windows 2012 R2 and Windows 2016 server networks with Windows 7, Windows 8 and Windows 10 clients
- Managing and supporting Office 365 clients’ as well as mixed exchange environments and Azure environments
- Managing and supporting Microsoft Exchange 2010 and 2012 and 2016 as well as Office 365
- Troubleshooting and maintaining virtual machines on VMware and HyperV platforms
- Managing and troubleshooting client network connectivity both internally and externally
- Troubleshooting and escalating any third party programs used on client networks